MFA Self-Service
Kontent.ai
Multi-factor authentication management for enterprise users – the first project where a designer built the entire frontend, establishing the "designer owns frontend" model at Kontent.ai.
🎯 The Challenge
Enterprise users need secure multi-factor authentication management, but traditional handoff between design and development creates delays and friction in delivering this critical security feature.
💻 Significance
This project established the "designer owns frontend" model at Kontent.ai – instead of traditional handoff, I designed AND built the complete frontend while developers handled backend infrastructure. This was a pilot project that proved designers can own frontend delivery with AI assistance.
🎨 Design Contributions
Designed the complete MFA experience from setup to management.
- Designed complete MFA setup and management flows
- Created state management UI (enabled/disabled/enforced states)
- Designed success notifications and error handling
- Conducted usability testing revealing terminology issues
🔬 Research Insights
Usability testing revealed important findings that improved the final design.
- Users confused by "Disabled" label – unclear if it meant "currently off" or "not available"
- Need for clearer visual feedback during setup process
- Collaborated with copywriters on improved state label terminology
💻 Frontend Implementation
Built the entire frontend as a designer, establishing a new workflow model.
- Built entire frontend as a designer while devs handled backend
- Used AI coding tools (Cursor, Claude Code) with dev buddy support
- Established workflow that became standard for subsequent projects
- Proved designers can own frontend delivery with AI assistance
🌊 Impact
This project validated the designer-developer model that became standard practice at Kontent.ai, dramatically reducing handoff friction and enabling faster iteration cycles.